FAQ

101 A7402878
101 A7402878

A

Air conditioning | Do the rooms and suites have air conditioning?

All rooms and suites have individually adjustable air conditioning.
In summer, the room temperature can be cooled down to 18 degrees for your comfort.
You will find operating instructions on the wall next to the controls. In winter, you can regulate the temperature using the heating - not the air conditioning.

Arrival | Until when can I arrive?

Our reception team is available 24 hours a day to check you in and answer your questions.

C

Cab | How do I find information about a cab?

Our reception team will be happy to help you order a cab. Extension: -9

Chargers | Do you offer a charger for use during the hotel stay?

At reception you will find a selection of chargers for free use during your stay.

Children | What should I bear in mind when booking for children?

Our prices
Our children's prices always include gourmet breakfast, in the evening the children choose à la carte from our Ritter children's menu.

Baby crib in parents' room one-off EUR 10.0
Extra bed for children in parents' room up to and including 12 years EUR 30.0 per child/night
Extra bed for teenagers in parents' room up to and including 17 years EUR 50.0 per child/night

Bathing fun
We are happy to provide you with a baby bath, hooded towels and children's bathrobes free of charge.

Dining pleasure
High chairs and children's cutlery are available free of charge, baby bottles for a small fee.

Nappy-changing helper
Changing mats and diaper garbage cans are available free of charge. Spare diapers, wet wipes and baby cream are available for a small fee.

Playing
Durbach offers numerous playgrounds. A selection of different card and board games provides fun and games in the hotel.

Classic car rental | Do you offer classic car rental?

We love classic cars and rent them out too. Discover our entire fleet of classic cars, rallies and excursions under Experiences.Experiences

Cleaning | How will my room be cleaned?

Your well-being is our top priority and you determine the extent of room cleaning.
As we care about our environment, we clean your room with Green Service, unless you choose otherwise.
Your options - selectable via the Guestfriend app or at reception:

Enjoy peace and quiet | I choose not to have my room cleaned
Green service | Please clean my room without electricity and water
Towel change | Please change the towels in my room
Full service | Please clean my room daily

Concierge | Do you offer a concierge?

We are happy to help you organize your day.
Whether wine tastings, hikes, theater tickets, museum visits, bike tours, restaurant reservations, etc. - our reception team looks forward to your inquiries.

Conferences | Are you organizing conferences on behalf of us?

We create the ideal setting for your event.
Discover our entire repertoire under Meetings & Celebrations.

Cosmetics | Do you offer cosmetics during the hotel stay?

You will find cosmetics in the bathrooms. Replacements for forgotten toothbrushes or similar items can of course be obtained from our reception.

Copying | Is it possible to make copies?

You can have copies made of your documents at our reception desk.
Black/white copy | EUR 0.25 per sheet, DIN A4
Color copy | EUR 0.5 per sheet, DIN A4

Credit cards | Can I pay by credit card?

We accept Mastercard and Visa Card.
However, we are most happy to receive cash or your EC card.

D

Dogs | Can we bring our dog with us?

Overnight stay
Well-behaved dogs are ❤ welcome by prior arrangement.
We charge EUR 19.0 per night for the dog's stay. We are happy to provide bowls and dog blankets on request. Discover our dog-friendly rooms & suites, marked with a dog icon.

Restaurant
In the “Ritter Stube” and in the “Ritter Wiedergrün”, your well-behaved four-legged friend on a lead is very welcome for dinner. In the “Ritter Wiedergrün” in particular, we ask you to reserve a table and mention your dog so that we can guarantee you a cozy spot.

For breakfast, we only offer you a cozy table away from the buffet in the “Wilden Ritter”.

E

Excursion destinations | What excursion destinations are on offer locally?

Discover our picturesque region and the many experiences that will make your stay truly unforgettable.

Experiences | Can I enjoy experiences with you?

Whether it's unforgettable culinary delights, special wine experiences, wine wellness treatments and wine hikes or the exhilarating experience of a ride in our vintage cars - you can experience a lot at the Hotel Ritter Durbach.

F

Fireplace | How does the fireplace work?

You light the fireplace in your spa suite using the remote control.
You can get help by calling extension -9.
You can also find a warm spot by the fireplace in our fireplace lounge and in the Ritter Spa library.

H

K

L

Laundry and dry cleaning service | Is there a laundry and dry cleaning service?

We offer a daily laundry and ironing service.
We offer cleaning services from Monday to Friday (except on public holidays).
Please refer to the laundry list in your wardrobe for times and prices.

Sewing service
If minor sewing work is required on your clothes, our housekeeping team will be happy to do this for you.
The costs vary depending on the work involved.

M

Medical help | Where can I find medical help?

We will be happy to put you in touch with a doctor in our area.

O

P

Pharmacy | Where can I find a pharmacy?

The nearest pharmacy is the Staufenberg-Apotheke,
Kirchplatz 2 (directly behind the hotel),
Tel. +49 (0) 781 93 39 -0
staufenberg-apotheke@t-online.de
www.apothekedurbach-app.de

Opening hours:
Monday, Tuesday & Thursday
8.00 a.m. to 6.30 p.m.
Wednesday and Friday
8.00 a.m. to 6.00 p.m.

Saturday
8.00 a.m. to 12.30 p.m.

Sunday
closed

We will be happy to help you find the contact details of the relevant emergency pharmacy at weekends, on public holidays or at night.

Printing options | Are there printing options?

We are happy to offer you the option of printing documents privately and securely.

R

Restaurant | Does the hotel have a restaurant?

The cuisine at the Hotel Ritter offers the right option for every moment. Discover the wide range on offer under Cuisine.

Reception | How can I reach reception?

Our reception is staffed 24 hours a day.
You can reach our reception team around the clock on extension -9.

S

Smoking | Where can I smoke?

There is a smokers' lounge in our lobby and our humidor has real moments of pleasure in store for you.
The Non-Smoker Protection Act came into force in Baden-Württemberg on August 1, 2007.
Our rooms are exclusively non-smoking rooms. We charge a cleaning fee of EUR 100.0 for smoking rooms.

T

Table reservation | How can I reserve a table?

Reserve your table conveniently online now.

Telephone | How to use the telephone in the rooms?

Call from room to room
Please dial 1 before the room number for rooms #1 to #47 | e.g. room #38 = 138
Exception: #10 = 010 & #12 = 012
Please dial 2 before the room number for rooms #48 to #87 | e.g. room #87 = 287

Internal hotel calls
Reception extension: -9
Service extension: -289
Housekeeper extension: -296

Calls within Germany
Please dial 0 + area code + number
International calls
Please dial 0 + country code + area code (without “0”) + number

Towel | Do you offer towels for the hotel stay?

During your stay you will receive towels free of charge, which we will be happy to change for you if required. You can select the change frequency in the Guestfriend app under Cleaning.

TV | How do I find the programs for the TV?

TV channel overview room Zimmer #1 bis #47

1. Das Erste
2. ZDF
3. SAT.1
4. RTL
5. VOX
6. ProSieben
7. N24
8. n-tv
9. Eurosport
10. SPORT 1
11. kabel eins
12. SUPER RTL
13. WDR
14. SWR BW
15. RTL 2
16. MDR
17. BR Süd
18. PHOENIX
19. arte
20. KiKA
21. NDR
22. 3 Sat
23. VIVA
24. euronews
25. DMAX
26. TELE 5
27. Al Jazeera
28. CNN
29. France 24
30. BBC

TV channel overview room #48 bis #87

1. Das Erste
2. ZDF
3. ZDF kultur
4. ZDF info
5. ZDF neo
6. SAT.1
7. SAT.1 Gold
8. ProSieben
9. RTL
10. RTL 2
11. RTL NITRO
12. kabel eins
13. 3sat
14. DMAX
15. arte
16. N24
17. Einsfestival
18. n-tv
19. VOX
20. CNBC Europe
21. NDR FS HH
22. BR Süd
23. WDR Düsseldorf
24. SWR BW
26. SR Fernsehen
27. SPORT1
28. PHOENIX
29. KIKA
30. BBC World
31. ServusTV Deutschland
32. SUPER RTL
33. TELE 5
34. Bloomberg Europe

Radio channel overview

35. B5 aktuell
36. Bayern 1
37. Bayern 2
38. Bayern 3
39. BR-KLASSIK
40. Fritz
41. hr1
42. Kulturradio
43. MDR FIGARO
44. MDR JUMP
45. MDR KLASSIK
46. MDR SPUTNIK
47. N-JOY
48. NDR 1 Niedersachsen
49. NDR 2
50. SR 2 KulturRadio
51. SWR1 RP
52. SWR1 BW
53. SWR2
54. SWR3
55. SWR4 BW
56. WDR 2

U

Umbrellas | Do you offer an umbrella?

We won't leave you out in the rain - our umbrellas are always available for you at reception.
For a fee of EUR 25,0 you can call these umbrellas your own forever.

W

Wake-up call | May I ask you for a wake-up call?

Please let reception know your preferred wake-up call time by calling extension -9.

Weekly program | Do you offer a weekly program?

You can find our weekly program under Experiences by selecting your period of stay.

Wellness | Can I enjoy wellness moments with you?

Discover our spa landscape and treatments at a glance.

Wine | How important is the topic of wine in the hotel?

Discover how we treat the topic of wine in all its facets. 
In the Ritter Shop or during your stay in the restaurant you will find our wines at winegrower's prices.

Wine tastings and seminars | Do you offer wine tastings and seminars?

Find your wine experience that will turn your stay into a magical moment of pleasure.